Privacy Policy

This Privacy Policy explains how the mobile application provided by Nexitally VPN (the 'App', 'Service', or 'we') collects, uses, stores, and protects personal information. We process data according to necessity, transparency, and security, and we continue improving privacy safeguards within this framework.

When you download, launch, or use the App, the system may collect information needed to operate the Service, including your Internet Protocol (IP) address, device model, operating system version, diagnostic logs, connection status, and approximate location. This data is used for: 1. Route recommendation: matching you with suitable Nexitally VPN routes; 2. Performance improvement: identifying regional congestion and failures through aggregated anonymous data; 3. Service communication: sending necessary security, account, or service-change notices. We do not use operational data for unrelated purposes.

We only transmit aggregated or anonymized data to necessary third-party processors (such as Google Play Services, Firebase, and similar services) for crash analysis, performance monitoring, and feature improvement. We do not share personal information except when: 1. Required by legal process or regulation; 2. Necessary to protect users, prevent fraud, or investigate abuse; 3. Working with entrusted service providers bound by confidentiality obligations. To stop new data collection, uninstall the App through your device’s standard process.

User-provided data will be kept during the service validity period and for a reasonable grace period thereafter. If you need to cancel your account early and delete your personal profile, please contact our privacy team via [email protected]. The App is not intended for children under 13. We do not knowingly request data from this group, and if such data is collected by mistake, we will delete it and take appropriate measures. We use physical, electronic, and administrative safeguards to protect data confidentiality.

This Privacy Policy may be updated from time to time due to regulatory requirements, product changes, or business needs. Please review this page periodically. Continued use of the Service after changes are posted means you accept the revised policy. This policy takes effect on October 4, 2025. If you have questions or suggestions about our privacy practices, contact the Nexitally VPN team at [email protected].